Policies
Last updated: 10th July 2026
This page contains Tartan Trails' Terms of Service, Privacy Policy, and Cookie Policy. Please read the relevant section before purchasing a guide or personalized itinerary, or if you have questions about how your information is used.
Terms of Service
Please read these terms carefully before purchasing from Tartan Trails. By purchasing a digital guide or a personalized itinerary, you agree to the terms below. This section is split into three parts: terms that apply to everything, terms specific to Digital Guides, and terms specific to Personalized Itineraries.
Part 1: General Terms (applies to all purchases)
1. Who We Are
Tartan Trails is a sole trader business based in Scotland, UK, providing Scotland travel content and services, including downloadable guides and personalised itineraries.
2. Payment
Payment is taken in full at the time of purchase, through Squarespace's secure checkout.
3. Accuracy of Information
All content — whether in a guide or a personalised itinerary — is built using genuine local knowledge and information believed accurate at the time of writing. However, opening hours, prices, availability, and event dates are subject to change without notice. You are responsible for independently confirming details before and during your trip. Tartan Trails is not liable for any loss, cost, or inconvenience arising from changes to venues, businesses, or events recommended.
4. Personal Use Only
All content purchased from Tartan Trails — guides and personalised itineraries alike — is for your own personal use only. It may not be resold, redistributed, published, or shared commercially in any form without prior written permission from Tartan Trails.
5. Limitation of Liability
Tartan Trails provides recommendations and advice in good faith, based on genuine local knowledge, but is not responsible for:
Any bookings, purchases, or arrangements you make based on guide or itinerary content
Changes in weather, opening hours, availability, pricing, or events after purchase/delivery
Any loss, injury, expense, or disappointment arising from your use of the content
To the fullest extent permitted by law, Tartan Trails' total liability in connection with any purchase is limited to the amount paid for that purchase.
6. Your Information and Privacy
By purchasing from Tartan Trails, you consent to the collection and use of your information as described in the Privacy Policy section below.
7. Governing Law
These terms are governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
8. Contact
Questions about these terms or an order can be sent to [your email address].
Part 2: Digital Guides
1. The Product
Digital guides are downloadable PDF documents delivered instantly (or near-instantly) after purchase, either directly through this site or via linked third-party marketplaces (e.g., Etsy, Gumroad, Amazon KDP).
2. Delivery
Guides purchased directly through this site are delivered as an instant digital download upon successful payment. If purchased via a third-party marketplace, delivery follows that platform's own process.
3. Right to Cancel and Refunds
Because digital guides are delivered instantly as downloadable content, by completing your purchase you acknowledge that you are requesting immediate access to digital content and agree to waive your standard 14-day right to cancel once the download has been provided. Refunds are not available once a guide has been downloaded, except where the file is faulty, corrupted, or does not match its description - in which case, contact [your email address] for a replacement or refund.
4. Updates
Guide content reflects information accurate at the time of publication. Guides are not automatically updated after purchase, though occasional revisions may be made available at Tartan Trails' discretion.
Part 3: Personalised Itineraries
1. The Service
Tartan Trails provides personalised, custom-built Scotland travel itineraries ("the Service"), created based on the information you provide via the intake form at checkout. Itineraries are delivered as a digital PDF document to the email address you provide.
The Service is advisory in nature. Tartan Trails does not book flights, accommodation, transport, tours, or any other travel arrangements on your behalf. You are solely responsible for making and confirming your own bookings.
2. Delivery
Day Trip Itinerary: delivered within [5 business days] of purchase
Weekend Itinerary: delivered within [5 business days] of purchase
Full Trip Itinerary: delivered within [5 business days] of purchase
Extended Trip Itinerary: delivered within [7 business days] of purchase
Rush Delivery (add-on): delivered within 48 hours, subject to availability
Delivery timeframes are estimates and begin from the point a fully completed intake form and payment are received. Incomplete forms may delay delivery.
3. Right to Cancel and Refunds
Under normal UK consumer law, you would ordinarily have a 14-day right to cancel an online purchase. Because this Service involves bespoke work that begins promptly after purchase, by completing your purchase you expressly request that work begin immediately and agree to waive your standard 14-day cancellation right once work on your itinerary has commenced.
Refunds are not available once an itinerary has been delivered. If you wish to cancel before your itinerary has been started, contact [your email address] as soon as possible - refunds in this case are at Tartan Trails' discretion.
If Tartan Trails is unable to deliver your itinerary for any reason, a full refund will be provided.
4. Revisions
Each package includes one round of revisions, which must be requested within 7 days of delivery. Revision requests should be sent by reply to your delivery email, clearly outlining the changes requested. Revisions beyond this may be chargeable at Tartan Trails' discretion.
5. Multi-Week / Custom Quote Trips
Trips longer than 14 days, or requiring especially complex multi-region planning, are quoted individually. A custom quote does not constitute a binding order until payment has been made and confirmed by Tartan Trails.
Privacy Policy
This Privacy Policy explains how Tartan Trails ("I", "me", "my") collects, uses, and protects your personal information when you visit tartantrails.uk or purchase a product or service from this site.
I'm a sole trader based in Scotland, UK. If you have any questions about this policy, you can contact me at [your email address].
1. What Information I Collect
Depending on how you use the site, I may collect:
Contact information — name and email address (e.g., when you sign up for guide launch notifications, or purchase a guide or itinerary)
Order and payment information — processed securely through Squarespace's payment processor; I do not store your full card details myself
Trip details you provide — for Personalized Itinerary orders, this includes travel dates, group size, interests, dietary needs, budget, and any other details you submit through the order form
Technical information — automatically collected data such as IP address, browser type, device type, and how you interact with the site, typically gathered through cookies and analytics tools (see the Cookie Policy below)
2. How I Use Your Information
I use the information collected to:
Deliver the product or service you've purchased (e.g., create and send your personalized itinerary)
Send you updates you've opted into (e.g., notifying you when a new guide launches)
Respond to enquiries or customer service requests
Improve the site and understand how visitors use it (via anonymized analytics)
Meet legal and accounting obligations
I do not sell your personal information to third parties.
3. Sharing Your Information
Your information may be shared with:
Squarespace, as the platform hosting this site and processing payments and orders
Payment processors (e.g., Stripe, PayPal, or Squarespace Payments) to complete transactions
Email service providers, if you've signed up to receive updates
Any third party required by law, or to protect the rights, property, or safety of Tartan Trails or others
I do not share the personal trip details you submit for a personalized itinerary with any third party beyond what's needed to deliver your order.
4. Cookies
This site uses cookies to improve your browsing experience and understand site traffic. For full details on what cookies are used and how to manage your preferences, see the Cookie Policy below.
5. How Long I Keep Your Information
I retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., financial record-keeping obligations in the UK).
6. Your Rights
If you're located in the UK or EU, under GDPR you have the right to:
Request access to the personal data I hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict certain processing of your data
Withdraw consent at any time (e.g., unsubscribe from email updates)
To exercise any of these rights, contact [your email address].
7. Children's Privacy
This site is not directed at children, and I do not knowingly collect personal information from anyone under 16.
8. Changes to This Policy
This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated "last updated" date.
9. Contact
Questions about this policy or how your data is handled can be sent to [your email address].
Cookie Policy
This Cookie Policy explains how Tartan Trails uses cookies and similar technologies on tartantrails.uk.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and give site owners insight into how the site is used.
2. Cookies Used on This Site
This site, built on Squarespace, may use the following types of cookies:
Essential Cookies Required for the site to function — for example, enabling secure checkout when purchasing a guide or itinerary, and remembering items in your cart. These cannot be switched off.
Performance & Analytics Cookies Used to understand how visitors use the site (e.g., which pages are viewed, how long visitors stay) so I can improve content and site design. These may be set by Squarespace's built-in analytics or third-party tools such as Google Analytics, if enabled.
Functional Cookies Remember choices you've made on the site (such as currency or region) to provide a more personalized experience.
Marketing/Advertising Cookies If used, these track visitors across websites to display relevant advertising or measure the effectiveness of marketing campaigns. This site does not currently run paid advertising, but this may change in future.
3. Third-Party Cookies
Some cookies are set by third-party services integrated into this site, including:
Squarespace (hosting, checkout, and core site functionality)
Payment processors (e.g., Stripe, PayPal, or Squarespace Payments) during checkout
Analytics tools, if enabled
These third parties may have their own cookie and privacy policies, which I'd encourage you to review separately.
4. Managing Your Cookie Preferences
When you first visit this site, you'll be shown a cookie consent banner where you can accept or manage your preferences. You can also usually control or delete cookies through your browser settings at any time — check your browser's help section for instructions, as this varies by browser.
Please note that blocking essential cookies may affect the site's functionality, including the ability to complete a purchase.
5. Changes to This Policy
This Cookie Policy may be updated from time to time to reflect changes in the cookies used on this site. Changes will be posted here with an updated "last updated" date.
6. Contact
Questions about this policy can be sent to [your email address].